Refund policy

Change of Mind

Note that change of mind returns will not refund postage costs, and will charge a fee (credited from your refund) if we are to create a return to sender label for you. The fee will cover costs for postage.

To be eligible for a change of mind return:

1. Product & packaging should be in its original condition, unused and not broken or tampered. All parts of the product should be returned.
2. The return product must have been purchased within the last 30 days. Beyond this timeframe, the product will not be eligible for return. 

Once you have met this criteria:

1. Advise our team through our contact form we will assist you through the process. This will generally involve us creating a return to sender label for you.
2. All returns must be checked by our warehouse team to ensure it is in its original condition before any further action is taken.
3. Once approved, our team will email you the refund details. You’ll be automatically refunded on your original payment method. Please note the refund will be processed within 3-5 business days after receiving the of returned product. 

 

Postal Damage

1. Advise our team through our contact form with the details of the damaged product and your order number. To make the process faster, please include a picture of the damaged item.  
2. Once received our customer service team will get in touch with you to organise a replacement

 

Faulty Products

1. Advise our team through our contact form with the details of the faulty product and your order number. To make the process faster, please kindly include a picture of the faulty item.  
2. Once received our customer service team will get in touch with you to organise a replacement